From SABR member David G. Temple at TechGraphs on March 31, 2015:
I’ve worked in technology pretty much all my life, but my first job was on the support desk of a software company. It was consumer software, too, so anybody and everybody called in — professionals, novices, little kids, people who wanted to learn, people who wanted us to do their work for them, and people who didn’t understand how computer mice worked. It was challenging. But I think the hardest part was that our department didn’t have remote software. This meant that every time a person had a problem, they had to just explain it to us. We couldn’t see what was happening, so we had to trust what the person was saying was accurate. Everybody sees a computer screen differently. Very rarely did a customer see it in the same fashion I was used to seeing it.
When I published the first two parts of this Retrosheet series (Part 1 | Part 2), I did not monitor the comments well enough. I apologize for that. Some people had legitimate questions and I wasn’t there to answer them. I also learned that I was making all of you trust my explanations of things. I was making you see everything through my eyes, and some people got a little confused. This stuff happens. I’m hoping to fix that here.
I also promised a way for Mac people to have access to this, so I’m doing that as well.
Read the full article here: http://www.techgraphs.com/building-a-retrosheet-database-part-3-the-easymac-way/
Originally published: March 31, 2015. Last Updated: March 31, 2015.